Security and Privacy Policy
Last updated on 23.02.09
Aurora take on-line security very seriously. Aurora respects our customers’ right
to privacy. We hold your detailed customer information in complete confidence.
Asking for your information
We will sometimes ask customers for personal information such as your name, address, e-mail address, and other details. Providing us with your information will simply help us offer better products and services that we think you’d like to hear about. If you prefer not to be contacted you can follow the unsubscribe instructions in the email, or contact Aurora Productions Ltd on 0161 432 0575.
Aurora Productions Ltd also collects purchasing information including credit card numbers, and information used to provide requested services such as fulfilling an order. Information collected is used one time for that purpose only.
Aurora Productions Ltd will not sell, rent, or give away our customers’ personal information to any other company for use in selling others' products or services.
Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.
We will pro-actively communicate with customers via e-mail or other online delivery devices to provide offers and information we think will be of interest. Customers who no longer desire to receive these communications should inform us and we will remove those customers’ names from our mailing lists. Aurora Productions Ltd will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.
How do we protect your information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
We currently use the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions. None of the tens of thousands of people who have made purchases through Aurora Productions Ltd’s Web site using SSL, have reported to us fraudulent use of their credit card as a result of their online order. We believe SSL to be a very safe encryption method, but we are always looking for even more secure encryption methods to safeguard information sent online. Our server will run detection software to help ensure you are using a secure browser and your information is secure when you check out.
To protect your information once your transaction is complete, Aurora Productions Ltd stores your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored.
For your protection, never put your credit card number or other sensitive information in unencrypted e-mail.
Your Privacy
Aurora are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Aurora collect information from you, to whom such information is disclosed and what your rights are.
You can access our Website home page and browse our site without disclosing your personal data.
However, when you register with Aurora Productions Ltd you will be asked to provide certain information about yourself.
How do we use your information?
We use the information that we collect about you to:
- Process your orders
- Manage your account
- Administer this website
- Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site
- Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.
If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Aurora Productions Ltd are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.
What about cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system.
This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site.
If your internet browser is set to reject cookies or if your network firewall won’t allow them then unfortunately you will not be able to use our online store.
Your rights under the Data Protection Act 1998
You have a right to access the personal data that we hold on you.
If you would like to see a copy please send a £10 fee and a written request to Aurora Productions Limited:
Aurora Productions Limited
Aurora House
Battersea Road
Heaton Mersey Industrial Estate
Stockport
Cheshire
SK4 3EA
United Kingdom
Telephone in UK: 0161 432 0575
Outside UK: 0044 161 432 0575
Facsimile in UK: 0161 442 2388
Outside UK: 0044 161 442 2388
